Practitioner Agreement & Acceptable Use Policy

1. Introduction

This Practitioner Agreement (Agreement) governs the relationship between RedaCare and the Practitioner who registers and uses the RedaCare platform. By creating an account, listing services, or using any feature of the platform, the Practitioner agrees to be bound by this Agreement in full.

RedaCare is an Irish family business operating an online platform that connects certified and insured holistic practitioners with members of the public seeking complementary and alternative healthcare services.

2. Definitions

  • RedaCare refers to RedaCare Limited, its website, platform, and related digital services.
  • Practitioner refers to any individual or legal entity offering professional complementary or alternative healthcare services through the RedaCare platform.
  • Client refers to any user who searches for, books, or receives services from a Practitioner through the platform.
  • Platform refers to the RedaCare website, booking system, directory, and any related tools.
  • Content refers to all text, images, logos, descriptions, documents, and other materials uploaded or displayed on the platform.

3. Eligibility and Registration

3.1 Practitioners must:

  • Hold valid certification recognised by a professional society or association relevant to their discipline.
  • Maintain valid professional insurance.
  • Comply with all applicable Irish and EU laws and professional regulations.

3.2 RedaCare reserves the right to request evidence of certification, insurance, or professional membership at any time.

3.3 RedaCare may refuse, suspend, or terminate any Practitioner account that does not meet eligibility criteria or breaches this Agreement.

4. Practitioner Responsibilities

4.1 The Practitioner is solely responsible for:

  • The accuracy, completeness, and legality of all information provided on their profile.
  • The services they provide to Clients.
  • Obtaining informed consent from Clients.
  • Maintaining professional standards, ethics, and boundaries.

4.2 The Practitioner agrees not to:

  • Misrepresent qualifications or services.
  • Provide medical diagnosis or treatment outside the scope of their professional practice.
  • Use the platform for unlawful, misleading, or unethical purposes.

5. Client Relationship

5.1 RedaCare is not a healthcare provider and does not provide therapeutic services.

5.2 Any contract for services is strictly between the Practitioner and the Client.

5.3 RedaCare is not responsible for the outcome, quality, or suitability of services provided by the Practitioner.

6. Bookings, Payments, and Fees

6.1 RedaCare provides tools to facilitate bookings between Practitioners and Clients.

6.2 Practitioners are responsible for managing their availability, cancellations, and communications with Clients.

6.3 Subscription fees, if applicable, are payable by the Practitioner according to the pricing displayed at the time of subscription.

6.4 Failure to pay applicable fees may result in suspension or termination of the Practitioner account.

7. Reviews and Feedback

7.1 Clients may leave reviews based on their experience.

7.2 RedaCare does not edit reviews unless they breach platform guidelines or applicable law.

7.3 Practitioners must not attempt to manipulate, falsify, or coerce reviews.

8. Intellectual Property

8.1 All platform content, design, trademarks, logos, and software are the intellectual property of RedaCare or its licensors.

8.2 Practitioners retain ownership of their own content but grant RedaCare a non exclusive, royalty free, worldwide licence to use, display, reproduce, and distribute such content for the purpose of operating and promoting the platform.

8.3 Practitioners must not copy, modify, or reuse RedaCare intellectual property without prior written consent.

9. Intellectual Property Infringement

9.1 Practitioners warrant that any content they upload does not infringe the intellectual property rights of third parties.

9.2 RedaCare may remove content alleged to infringe intellectual property rights without prior notice.

9.3 Repeated infringement may result in account termination.

10. Data Protection and Confidentiality

10.1 Practitioners must comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

10.2 Client data accessed through the platform must be used solely for the purpose of providing booked services.

10.3 Practitioners must implement appropriate technical and organisational measures to protect personal data.

11. Limitation of Liability

11.1 To the maximum extent permitted by law, RedaCare shall not be liable for:

  • Any loss or damage arising from the Practitioner's services.
  • Any indirect, consequential, or economic loss.

11.2 RedaCare's total liability, if any, shall not exceed the fees paid by the Practitioner to RedaCare in the twelve months preceding the claim.

12. Indemnity

The Practitioner agrees to indemnify and hold harmless RedaCare against any claims, damages, losses, or expenses arising from:

  • The Practitioner's services.
  • Breach of this Agreement.
  • Violation of law or professional obligations.

13. Suspension and Termination

13.1 Practitioners may terminate their account at any time by providing written notice.

13.2 RedaCare may suspend or terminate an account immediately in cases of serious breach, risk to Clients, or legal non compliance.

13.3 Upon termination, the Practitioner's profile and content may be removed from the platform.

14. Amendments

RedaCare may update this Agreement from time to time. Continued use of the platform constitutes acceptance of the updated terms.

15. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Ireland. Irish courts shall have exclusive jurisdiction.

16. Intellectual Property Rights and Platform Protection

16.1 The RedaCare name, brand, domain name, software, databases, booking systems, workflows, designs, text, graphics, and all underlying technology are protected by intellectual property laws.

16.2 Practitioners shall not:

  • Reverse engineer, copy, scrape, or extract data from the platform.
  • Use RedaCare content or structure to create a competing service.
  • Register any domain name, social media account, or trademark that is confusingly similar to RedaCare.

16.3 Any unauthorised use of RedaCare intellectual property may result in immediate termination and legal action.

17. Entire Agreement

This Agreement constitutes the entire agreement between RedaCare and the Practitioner and supersedes any prior agreements or understandings.

18. Contact

For questions regarding this Agreement, Practitioners may contact RedaCare via the official website contact details.


Acceptable Use Policy

This Acceptable Use Policy forms part of the Practitioner Agreement and applies to all practitioners using the RedaCare platform.

Permitted Use

Practitioners may use the RedaCare platform solely for legitimate professional purposes, including:

  • Creating and managing a practitioner profile
  • Receiving and managing client enquiries and bookings
  • Communicating with clients in a professional, lawful, and ethical manner
  • Using platform tools provided by RedaCare in accordance with their intended purpose

Prohibited Use

Practitioners must not:

  • Provide false, misleading, or incomplete information about their qualifications, services, or availability
  • Use the platform without maintaining valid certification, professional membership, or insurance
  • Engage in unlawful, harmful, abusive, discriminatory, or unethical behaviour
  • Use the platform to provide medical diagnosis, medical treatment, or emergency services beyond their scope of practice
  • Circumvent, misuse, or interfere with RedaCare's booking system, security, or technical infrastructure
  • Collect, store, or misuse client personal data outside of what is necessary to provide booked services
  • Use RedaCare content, branding, or data for unauthorised commercial purposes
  • Attempt to copy, scrape, resell, or exploit platform data or functionality

Monitoring and Enforcement

RedaCare reserves the right to:

  • Monitor use of the platform to ensure compliance with this policy
  • Investigate suspected breaches
  • Suspend or terminate practitioner access without notice in cases of serious or repeated violations
  • Remove or restrict content that breaches this policy or applicable law

Consequences of Breach

Breaches of this Acceptable Use Policy may result in:

  • Temporary suspension of the practitioner account
  • Permanent removal from the platform
  • Reporting to relevant professional bodies where appropriate
  • Legal action where misuse causes harm or loss to RedaCare, clients, or third parties

Continued use of the RedaCare platform constitutes acceptance of this Acceptable Use Policy.